Zendesk

import { guildServiceTool, llmAgent } from "@guildai/agents-sdk"
import { z } from "zod"

const zendesk_create_ticket = guildServiceTool("zendesk", {
  description: "Create a new Zendesk support ticket.",
  inputSchema: z.object({
    subject: z.string(),
    comment: z.object({
      body: z.string(),
    }),
    priority: z.enum(["low", "normal", "high", "urgent"]).optional(),
  }),
  outputSchema: z.object({
    ticket: z.object({
      id: z.number(),
      url: z.string(),
    }),
  }),
})

export default llmAgent({
  description: "An agent that manages Zendesk support tickets",
  tools: { zendesk_create_ticket },
})

import { guildServiceTool, llmAgent } from "@guildai/agents-sdk"
import { z } from "zod"

const zendesk_list_tickets = guildServiceTool("zendesk", {
  description: "List support tickets.",
  inputSchema: z.object({ page: z.number().optional() }),
})

const zendesk_create_ticket = guildServiceTool("zendesk", {
  description: "Create a new support ticket.",
  inputSchema: z.object({
    subject: z.string(),
    comment: z.object({ body: z.string() }),
  }),
})

const zendesk_update_ticket = guildServiceTool("zendesk", {
  description: "Update an existing support ticket.",
  inputSchema: z.object({
    id: z.number(),
    status: z
      .enum(["new", "open", "pending", "hold", "solved", "closed"])
      .optional(),
  }),
})

const zendesk_search = guildServiceTool("zendesk", {
  description: "Search tickets, users, and organizations.",
  inputSchema: z.object({ query: z.string() }),
})

export default llmAgent({
  description: "An agent that triages incoming support tickets",
  tools: {
    zendesk_list_tickets,
    zendesk_create_ticket,
    zendesk_update_ticket,
    zendesk_search,
  },
})